Privacy Policy

Last updated: April 6, 2026

At Microgenix (“we,” “us,” or “our”), your privacy is a top priority. This Privacy Policy explains how we collect, use, and protect your personal information when you visit microgenix.net or make a purchase from us. We are committed to handling your data responsibly and transparently.

Information We Collect

We only collect information that is necessary to process your order and provide you with a great experience. This includes:

  • Contact information: Name, email address, phone number, and shipping/billing address, collected when you place an order or create an account.
  • Payment information: Payment details are processed securely through our third-party payment processors. We do not store your credit card number, CVV, or full payment details on our servers.
  • Account information: If you create an account, we store your name, email, and order history so you can easily track and reorder.
  • Browsing data: We use cookies and similar technologies to improve site functionality, remember your preferences (such as your shipping country), and understand how visitors use our site.

How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders, including shipping and payment processing.
  • Communicate with you about your order status, shipping updates, and customer support inquiries.
  • Send you promotional emails and offers, but only if you have opted in. You can unsubscribe at any time.
  • Improve our website, products, and overall customer experience.
  • Detect and prevent fraud or unauthorized activity.

How We Protect Your Data

Security is built into everything we do. Our website uses industry-standard SSL/TLS encryption to protect all data transmitted between your browser and our servers. Payment transactions are processed through PCI-compliant payment gateways, meaning your financial data never touches our systems in an unencrypted form. We regularly review our security practices and infrastructure to ensure your information stays safe.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes. Order records are kept for the duration required by applicable tax and commerce regulations. If you request account deletion, we will remove your personal data from our active systems promptly, except where retention is required by law.

Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We only share your data with trusted service providers who help us operate our business, such as:

  • Shipping carriers to deliver your orders.
  • Payment processors to securely handle transactions.
  • Email service providers to send order confirmations and, if opted in, marketing communications.

These providers are contractually obligated to protect your data and may only use it for the specific services they provide to us.

Cookies

Our site uses cookies to remember your preferences (like your selected shipping country), keep you logged in, and analyze site traffic. You can control cookies through your browser settings. Disabling cookies may affect some site functionality, such as staying logged in or remembering your country selection.

Your Rights

You have the right to:

  • Access the personal data we hold about you.
  • Request correction of any inaccurate information.
  • Request deletion of your personal data from our systems.
  • Opt out of marketing communications at any time.

To exercise any of these rights, contact us at hello@microgenix.net or through our Contact page. We will respond to your request within 30 days.

Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please reach out: